Farmers Support Tool
Support Tool
Allows the Service Ops operator to handle a call about premium change and then review & mark updates.
Won "Game Changer of the Year" Award in the Enterprise Marketing dept.
Saved the company from customers cancelling their policies.
This tool also allowed for Agents to have the same conversations as service ops with customers.
Axure prototype: https://m4u19i.axshare.com/
Allows service operators to have more eficient calls with customers, with average call time from 17 minutes down to 5 min, with higher customer satisfaction.