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BeGlobal Enterprise

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Translation Management

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Reporting

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Persona Cards

After complicated personas were developed we needed a more simple way to show other stakeholders a more simple form of the users identity and needs

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Challenges

• Industry Competitors

• Develop a net new Training Module for Language Machine Learning

• Dev Team located in Europe

• UX Team globally distributed and HQ'd in Amsterdam, Holland

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Clients / Users
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Design Patterns

tba

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Overview

Translate more content into more languages at a fraction of the cost using the industry’s leading machine translation tool built for business. SDL BeGlobal also provides translation teams with increased productivity for content that requires human translation and reduces human post-editing costs. Learn more SDL.com

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Dashboard

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Visual Design

As part of the UX process at SDL the UX designers were typically responsible for the visual design of the product. The company maintains their own design pattern library to which we were to reference and adhere to. In cases where new functionality needed to be designed the design patterns would be updated.

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BeGlobal was built around a desktop UI concept and let's the users take full advantage of screen real estate. (Sencha Framework)

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Login screen

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Account Management

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Goals

• Vertical translation engines

• Broad language coverage

• Brand and terminology management

• Multilingual real-time communication

 

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Wireframes

Considered a core deliverable, I would produce lots of high and low-fidelity wireframes for business use cases. The typical design tool we used was Axure RP. I saw we becuase their were 16 UX designers at the company at the time and we needed to agree on a common wireframing tool and Axure came out the winner. It allowed us to quickly design and then further extend that design into an interactive prototype if needed and since we were all on the same page we could trade off files if needed. I would deliver both wire frames and prototypes for project managers and developers and/or user testing depending on the scenario and at times push the in-house design pattern library in new directions.

• Problem - Users were having difficulty on certain screens. They were not able to intuitively find the create a new project functionality which increased call center and support overhead.

• Testing - Revealed the users were not looking in the anticipated location. The location of the buttons that the user was looking for was at the very bottom of the screen as was being overlooked.

• Solution - Move the functionality up into a new IA design and test with Product Owner picked user candidates.

• Challenge - Don't change too much and disrupt the overall IA of the system. Needed a simple elegant cost effective solution.

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Process Flow

When I was put on the project I had meetings with the Product Owner, Project Manager and Development Manager to outline how the UX process would fit into the development effort from an approved stand point of all the major stake holders. This chart I created outlines the basic roles and responsibilities for engineering UX/UIupdates. All documentation was maintained in JIRA and Confluence.

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Terms and Brand Management

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Background

Manage accurate, timely translations through a secure, centralized interface. Translate multiple types of content including website, communication and social media within an easy to use platform. BeGlobal was built on the Sencha JS UI and I provided all UX deliverables ongoing as requested for this project and all Language Technologies related UX work.

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